Frequently Asked Questions
Everything you need to know about ordering Black Raven brews and gear online.
Do you ship beer directly to my home?
Current liquor laws allow us to ship our beer to select states only. Please check our shipping policy page for the most up-to-date list of eligible regions. All beer shipments require a signature from an adult aged 21 or older upon delivery.
How should I store my beer once it arrives?
To maintain the highest quality and flavor profile, we recommend refrigerating your beer immediately upon arrival. Keep it away from direct sunlight and store upright to ensure the best tasting experience.
What is your return policy on merchandise and apparel?
We accept returns on unworn and unwashed apparel and non-perishable merchandise within 30 days of purchase. Please note that we cannot accept returns on beer or food items due to safety and health regulations.
Can I track my order once it has been placed?
Yes. Once your order is processed and leaves our brewery, you will receive an automated email containing your tracking number and an estimated delivery date.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
What should I do if my order arrives damaged?
While we take great care in packaging our products, accidents can happen during transit. If your order arrives damaged, please take a photo of the package and contact our support team at [email protected] within 48 hours so we can arrange a replacement or refund.